Our Guest Process
With Safety In Mind ✓
WITH SECURITY AND SAFETY IN MIND.
Our Guest Process System is something we are really proud of. With updates being made all the time it’s always at its best and the most up to date, safest method.
This process below is really streamlined and takes minutes to be completed depending on the Guest!
1) Guest Books an apartment/property
A welcome message is sent immediately when a booking is confirmed consisting of their booking details such as times and dates and also a link to sign our Terms.
2) Terms & Conditions / ID collected / Guests Vetted
As soon as the Guest has booked, we send them a link within the same welcome message asking them to sign our Terms & Conditions and attach their ID.
At the end of the form, we have custom-built question section which the guest must answer such as;
Number Of Guests Staying
Reason For Stay
We also collect their signature as they agree to our Terms & Conditions.
3) Security Deposits
We have a system built for a swift and quick procedure. Our system automatically collects a Security Deposit from all new guests who've booked.
The amount varies with each property but the base is £100 and this can be any amount. The Deposit must be collected in order for them to receive Entry Details/Instructions.
We'll check all documentation provided by the Guest and check the deposit has been received. We receive notifications if the guest has not paid and if they have not paid they automatically DO NOT get sent Entry Details to the property. So they must Pass this first for our system to send them the Entry Instructions/Details. Our security measure is top-notch!
5) Guest Communication
The Guest gets sent a "Reminder of upcoming stay" message which is sent 72 hours (3 days) before their check-in.
Then they get sent the "Check-in Instructions" 24 hours (1 day) before check-in once everything is approved in our previous steps like deposits and signatures.
They can ask us anything they wish during this period, but 99% they don't as we create custom Guidebooks and have an online page where they can view the Entry Instructions and see all the details of the property such as how to get in, find the keysafe and much more! See more information on this page.
6) Excellent Guest Support
During the guests stay, we'll always be on hand via Phone, WhatsApp, Chat and the platform in which they booked on such as Airbnb, Booking.com, HomeAway and more!
We'll deal with all calls, enquiries, questions and requests leaving you the Landlord/Investor/Agent with nothing to worry about.
- airbnb management manchester